Brent I've never sent a Leupold, Swarovski or a Schmidt and Bender scope in for any kind of repair.. over the years I've owned ar least 20+ Leupold scopes without any issues.
What I was referring to with Leupold customer service was the time I called them and told them I lost a cover for one of my scopes wanting to buy one....they sent me two for free.
Another time I called Swarovski wanting to buy a cover for a 1-4x24 scope because the clear cover on one had gotten a little blured....he said no problem I'll send you one free of charge....I said thanks then told the guy I still wanted to buy one so I would have a spare for my other 1-4×24 scope....he said no problem I'll send you two free of charge.
Another time my Swarovski binoculars bounced off my dash hit the gear shift and broke one of the eye cups...
A short time later a new eye cup arrived with instructions on how to put it on.
Never had any issues with a Schmit and Bender if i did I'm sure they'd be right there and take care of any problem.
