How picky a warranty department is within any particular company is indicative of their future success, IMO. I'm about to find out how Benchmade Knive's is, on warranty repairs.
I’ve used Benchmade knives exclusively for almost thirty years, except for my little victorinox penknife key rings.
The only problem I ever had was a loose screw on a scale.
Benchmade replaced both scales, screws, pocket clip, and sharpened it to factory new, no cost.
My cost was whatever it took to ship it to Oregon from Seattle.
