It’s not unheard of for companies doing a fair bit of shipping volume to institute an Return Authorization. Often it’s just a reference number that you are asked to ensure is noted on the package and paperwork you send. The reason? You cannot believe the lack of information that often accompanies a return. Who, what, why etc.
I put an RA protocol in place at my company because I got sick and tired of my employees having to waste their time figuring out why something was returned and who it was from. You may provide all the correct info Gil, but sadly it’s likely others have ruined it for you.
