I would like to bring up a recent dealing I've had with Italian parts supplier Effebi, and the owner Franco Beretta. Franco can be contacted at fraber@effebisrl.eu
I would first like to say I have been a part of other orders from him that went fine. This last order did not go well and I want to make it known that in my opinion he did not handle it as I would expect.
I recently ordered 50 ribs from Effebi, they shipped them in a few days but unfortunately I took delivery of an empty shipping tube. My assumption is that during delivery the weight of the ribs busted out one end, someone then taped the tube end back up. During transit the tube was also stopped by customs, its possible they opened the tube to view the contents. I know there were ribs in there at one time as I can see imprints from the ribs in the plastic end cap.
Many unsuccessful attempts were made by me with FedEx to make a claim. Franco claims he was able to get refunded for the shipping cost as well as 22euro per kg of good lost. A roughly 250euro refund. I was not made aware of this deal until afterwards, and he did not offer me this money back until many back-and-forths. I declined.
I paid 150 euro for shipping, I was never made aware this didn't include insurance, nor was I offered a chance to pay more for insurance.
I offered to settle the matter by refunding me half the dollar amount for the goods plus all the shipping cost. I figured this was a fair compromise as the issue wasn't caused by either of us yet we both share the burden. He declined.
He has ended communication at this point, I'm left with paying about $1400 and have zero to show for it.
I wanted to make this public so that the few here who might deal with him knows how issues are handled by them. These are the facts of the transaction, one can take them however they wish.
