Russ, If that is the way you sent the gun as per your picture, I don't see any BUBBLE wrap around the gun so as not to dammage the case as you said. Gee maybe you forgot that too. Anyway YOU were responsible to get the case to your customer intact NOT the guy you sold the pair of guns to. If you asked me to forward a case to some one else, you can guess were I would tell you to go.
BE A MAN or get out of the business! End of story don't deal with the guy. I won't that's for sure.