'I have posted here my last two emails to this man.' "He never offered a refund"
Mr. Vella,
Our terms of sale allow a refund on used items. You chose not to avail yourself of that, quoting the duty you paid. I am still waiting for a picture to indicate that the case was in a condition other than the condition in which it left my premises.
When you think about it, you were out $50 and you now have a case with a perfect lining and new keys (at the time you said Americase would replace the keys for free...now you seem to be saying you had to buy new locks), and you have enough felt to recover two more cases according to your postings. It's now undoubtedly better than described. I offered to split that with you by way of a store credit of $25. You told me to shove it. I'll up that to the full $50. So your upgrade is now free, your leftover felt is now free, if you choose to avail yourself. We'll see.
BTW you sent me a very detailed email listing the defects you found when the case arrived, which I forwarded to two other persons who had seen the case in CA and they couldn't relate to your email. I won't tell you what one of them said. You made no mention of damage to the exterior of the case at that time. You also didn't mention the combination issue, that you added later. And now you are claiming that the case was dropped and had concrete embedded in it. This doesn't improve your credibility I'm afraid.
"Russell,
This case arrived here about half an hour ago, and I have just finished unwrapping and inspecting it. The case was described as "excellent condition apart from one rub mark in one bbl compartment". This is how it arrived here:
1) No keys for the two keyed locks.
2) 1/2" square piece of felt missing completely in bottom of chamber end of front bbl compartment.
3) 1/4" three-cornered tear in bottom of chamber end of front bbl compartment.
4) 1/2" ragged tear in felt on divider in front bbl compartment.
5) 1/2" ragged tear in felt on divider at rear of front action compartment.
6) 3/4" ragged tear in left end of rear bbl compartment.
7) 3/4" three-cornered tear in upper right-hand corner of lid.
8) 1/4" tear in edge of side wall in upper right-hand corner of side wall.
I would return the case immediately, but for the fact that I have just paid an additional $97.21 to UPS for Customs Brokerage Fees and GST which I cannot now recover. I would estimate that it is going to cost another $100.00 for me to have a local casemaker recover these damaged compartments. If you do not have the missing keys, I will also have to pay a locksmith to recode the two locks. Are you prepared to offset these costs? If not, what do you suggest?"
Here are some of your courteous emails to me. Had you been a little less obnoxious and hyperbolic, you might have found me a little more ready to listen to your issues:
"From: Russell Gould
To: Ron VELLA
Sent: Saturday, November 11, 2006 12:40 PM
Subject: Re: Item # 2381
I spoke to him first thing this morning regarding this matter. He says he will do it today.
I apologize for this unconventional approach to shipping your case. The oak and leather case for the guns was at the repair guy when this gent bought the pair, and I was left without a good shipping option for the guns. In retrospect, a lapse of judgement on my part.
Regards,
Russ Gould
NetworkRetailing LLC, operator of these specialty e-commerce venues:
http://doublegunhq.com (Double Gun Headquarters), offering fine double rifles and shotguns, and superior wingshooting destinations around the world;
http://bigfivehq.com (Big Five Headquarters), offering heavy caliber rifles, accessories, and big game safaris to Africa and Argentina;
http://vh2q.com (Varmint Hunter HQ), offering varmint rifles and varmint hunting gear;
Buy with confidence, all sales are escrow sales and subject to 3 day inspection.
Sell with ease, sites are fully automated and we clear payments for you (FFL required to sell firearms).
----- Original Message -----
From: Ron VELLA
To: Russell Gould
Sent: Saturday, November 11, 2006 8:32 AM
Subject: Re: Item # 2381
Russell,
The situatiuon is more than "A little complicated". According to the UPS tracking system, your customer in California has not shipped MY, and I repeat MY case yet. I expect you to phone him TODAY, find out why he has not done so, and when he WILL ship MY case, and notify me today at this e-mail address. You received payment in full from me, a week ago yesterday. At that time, legally, morally, and certainly ethically. that case became mine and you had absolutely no right to use MY case as a bloody shipping case and to send it another 1000 miles further away from here. Had you shipped this item to me on Monday, November 6, as you promissed to do, this item would already be in Canada instead of in California. To say that I am upset and disappointed would be the understatement of the century. I expect and deserve your prompt attention to this matter!
Ron Vella.
From: Russell Gould
To: Ron VELLA
Sent: Friday, November 10, 2006 4:14 PM
Subject: Re: Item # 2381
Hi Ron,
The situation is a little complicated. I shipped a pair of WR 16 ga guns to a customer in CA in that case, with a forwarding label addressed to you. He got the guns yesterday so your case should be on it's way to you today.
Here is the tracking info:
Tracking Detail | Help
Billing information has been sent to UPS. Check site later for updated shipment status or contact shipper for more details.
Tracking Number: 1Z 194 AR1 68 9148 373 9
Type: Package
Status: Billing Information Received
Shipped to: OSHAWA, ON, CA
Shipped or Billed on: 11/07/2006
Service Type: STANDARD
Weight: 16.00 Lbs
Tracking results provided by UPS: 11/10/2006 4:14 P.M. EST (USA)
etc."
