Mike, I've seen this many times - here-there-and everywhere.
It is better not taking this public!
Oh sure, I've bitched about phone calls to Galazan's - but just in general.
These personal things are better done off-line.
Let them handled it, in their own way.
I don't take sides in he said, she said stuff.
PS, I only buy in driving distance, either to look, or take back if there is a problem.
Me knocking on the door, with the item in hand, is much more a private thing - the way it should be done!