Maybe in your mind, but not to many of the readers on the bbs. You screwed up and should let it die. The more you post here, claiming that you are right, the less inclined others will be to give you the benefit of the doubt. Let it die a natural death and this subject will be on page 4 in two days. Keep posting and it will remain near the top for a week and you will suffer in the long run.

You screwed up and are just unwilling to let it alone and nothing you post will change the fact that your shipping it to CA was a mistake, a major mistake. You may have not even seen the other internal issues but when the case arrived in less than expected shape due to poor packaging you lost all the high ground in this issue. It was shipped poorly packaged and went a route that even you would not try again. Right? Now if the CA person failed to repackage it properly you are still at fault as he was acting as your agent. And if you failed to package it properly yourself, knowing that it was going to be shipped twice after being opened once in route it is still your fault.

I find no reason to doubt the locks or keys also. A new buyer would not be expected to replace the locking system. Maybe your CA buyer damaged them. Maybe you did not notice them being damaged. But do not expect us to belive the buyer replaced them unless there were bad. That is not a logical action and the buyer seems logical in his posting.

You should have eaten the shipping both ways and the duties. It is not the buyers fault that it got there damaged. It is not his fault that you needed a case. Sometimes when you are in bussiness you have to loose a few dollars because of things that you do or mistakes you make.