To dghq you do not know the condition he received it in. All that you know is how it left your place. Photos of it in the condition it arrived in would kill all of the "I'm right you're wrong" stuff. Then the seller would know that the customer is right and that the damage was caused after his shipment of the case. Or that the seller is correct and it didn't arrive with the damage as stated. Not that its worth anything but, IMO the seller is still responsible for this shipment damage. If he packaged it correctly on his end and shipped it directly to the customer it most likely would have arrived in good shape.