There has been some "mud slinging", and I believe the difference is that both Ken and Mike are professionals. Ken takes on engraving work and maybe the client asks about some barrel work, Ken states that he has just the man and by the time he is done with the engraving he should have the barrels back.
Ken has quoted a time line to his customer and I'm sure this was explained to Mike and he likewise gave a time.
Now the engraving is/was done and no barrels, how does this make Ken look?

I'm sure and it is true with any profession, you sometimes take in more than you can handle, that happens, but there is no excuse to the person that you cashed the check without even stating the work.

I've seen what Ken has done and the responses from clients and others, have also read about the great experiences from Mike, BUT there is no excuse for him not to call Ken or anyone else who's project he has had for a lengthy time.

It would make me want to think about having someone do a job and not know when to expect it, especially if told a certain date time.

David