This is certainly a frustrating situation and Ken deserves an immediate response on those barrels. At the same time I've used Mike a fair amount and the work has always been done as requested. Furthermore, it was performed in a suprisingly expeditious manner - except once. A while ago, I waited almost nine-months for some routine work to be finished but then he gave me a nice price break. I didn't like the long wait but it wasn't enough to stop using him.