doublegunshop.com - home Forums General Discussion DoubleGun BBS @ doublegunshop.com Kudos to Arrieta

In 1996 I purchased an Arrieta 570 12-ga. 2-bbl. set directly from them, five years later a cocking lever spring broke, I contacted Arrieta and they sent me a new one plus two spares at N/C. In 2008, a firing pin broke--they sent me a new one plus a couple of extras at N/C. When a local gunsmith replaced the firing pin he unfortunately buggered the disk set striker holes, again I contacted Arrieta and they sent me a couple of new disks, once again at N/C. Recently I purchased another Arrieta locally, this one a near mint, but used 20-ga. 570 RB. So now I'm looking to purchase a quality fitted leather case for the 20 and will need an Arrieta trade label to go inside the case. Knowing that Arrieta recently changed their house label design I contacted them via e-mail to inquire about purchasing one. Well, you guessed it, in yesterday's mail a new Arrieta black leather trade label arrived with a note stating N/C.

I can't stand all this service! The good folks at Arrieta really know how to take care of their customers.

I'll give Arrieta a different compliment: In the 12 years that I have owned it, my 12 ga. Arrietts SxS has not needed ANY PARTS or repair work!

JERRY

Those posts are way out of the norm for this venue!
Congrats to you fellows and Arrieta!
Nice lookin' shotguns.

Thank you Steven, that means a lot coming from someone with your credentials.

I emailed Arrieta for a catalog of spare parts explaining that i wanted a extra firing pin and possibly a gun case label. After not having gotten a repy in a weeks time i was a little miffed. Then I went to my mailbox and there was an elvelope from Spain sitting there with a leather Arrieta trade label and a firing pin/striker alng with a note explaining that it was their pleasure to provide me these prodicts at no charge.

Wow, can't complain about their customer service is an understatement. My email clearly stated that I wished to purchase these items and was very happy with my Arrieta (Orvis Uplander model) so it's not as if they were satiating an angry customer.

I have two big regrets, never should have sold mine and never getting another one.
What a shooter and a looker that Arrieta was!!!

Wild Skies, I thought you were going to tell us that Arrieta sent you a case at no charge.

Seriously, that is darned good customer service.

Thanks for the nice comments!

John Boyd
Quality Arms

Importing Arrietas since 1990's
Arrieta.com

As someone who is waiting for his "new to me" Arrieta, that is very encouraging to hear.

FYI, both Jeff's Outfitters and CSMC sell Arrieta maker labels.

what model did you get?

John Boyd