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Apr 29th, 2024
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Joined: Mar 2006
Posts: 1,164 Likes: 3
Sidelock
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OP
Sidelock
Joined: Mar 2006
Posts: 1,164 Likes: 3 |
A little while back I bought a 16 gauge Fausti DEA-SL side-by-side shotgun from Cabelas website. Gun was shipped from their Indiana store.
As gun arrived, it was unusable. With Cabelas assistance, gun was returned to Fausti USA in Virginia for service. The Fausti USA people had indicated a week for repair and turnaround. Have had no phone answered or email reply since shipping the gun to them.
Today, a person with an Italian accent answered the phone at Fausti USA and explained it was his first day on the job and the company was under new ownership.
He thinks he has found guns that have been there for over a year waiting for service. He assured me that he talked to the new owners frequently and they were trying to decide what to do about all these guns that were there for service and repair. They currently have no one who could do that work.
He had no record of what my gun was returned for or how to find my gun.
It was his first day.
I will call him back in a week. Maybe he will get the beginning of a handle on things by then.
Premium priced guns are not necessarily premium quality or premium customer service.
Just saw this on another board; anyone else heard anything?
The difference between genius and stupidity is that genius has its limits. - Albert Einstein
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Joined: Feb 2005
Posts: 7,438 Likes: 1
Sidelock
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Sidelock
Joined: Feb 2005
Posts: 7,438 Likes: 1 |
Nothing really surprises me anymore. When I upgraded to Windows 7 awhile back I contacted the company I'd bought my hard drive backup from in order to update my software for it. The were gone-out of business-without a trace. I took a hammer and made an "adjustment" to the hard drive before pitching it into the trash.
You may want to contact Fausti directly in Italy and see if they will get involved.
Jim
The 2nd Amendment IS an unalienable right.
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Joined: Mar 2006
Posts: 1,164 Likes: 3
Sidelock
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OP
Sidelock
Joined: Mar 2006
Posts: 1,164 Likes: 3 |
Quoting Bob Dylan: It ain't me, Babe... just wondered if anyone had heard about this problem.
The difference between genius and stupidity is that genius has its limits. - Albert Einstein
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Joined: Mar 2002
Posts: 3,142 Likes: 371
Sidelock
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Sidelock
Joined: Mar 2002
Posts: 3,142 Likes: 371 |
Contact "The Sisters" and let them know about your problems. JR http://www.faustistefanoarms.com/contatti.asp
Be strong, be of good courage.
God bless America, long live the Republic.
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Joined: Apr 2005
Posts: 1,689 Likes: 32
Sidelock
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Sidelock
Joined: Apr 2005
Posts: 1,689 Likes: 32 |
I have sent a number of emails to Fausti, I have yet to receive a reply.
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Joined: Jan 2002
Posts: 11,473 Likes: 135
Sidelock
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Sidelock
Joined: Jan 2002
Posts: 11,473 Likes: 135 |
Those on this side of the pond might have some luck working through Cabela's.
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Joined: Jan 2010
Posts: 683
Sidelock
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Sidelock
Joined: Jan 2010
Posts: 683 |
I googled, and found Fausti USA is under a new marketing agent in the US, which might be the source of the new voice on the phone.
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Joined: Mar 2002
Posts: 3,142 Likes: 371
Sidelock
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Sidelock
Joined: Mar 2002
Posts: 3,142 Likes: 371 |
F2F,
Describe "unusable".
JR
Be strong, be of good courage.
God bless America, long live the Republic.
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Joined: Jun 2007
Posts: 1,417
Sidelock
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Sidelock
Joined: Jun 2007
Posts: 1,417 |
F2F: I believe that I heard that Barbara Fausti will be at the Vintagers.
Best Regards, George
To see my guns go to www.mylandco.com Select "SPORTING GUNS " My E-Mail palmettotreasure@aol.com
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Joined: Jan 2002
Posts: 1,545 Likes: 104
Sidelock
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Sidelock
Joined: Jan 2002
Posts: 1,545 Likes: 104 |
You might be better off that they lost it for you.
JOhn Boyd
John Boyd
Quality Arms Inc
Houston, TX
713-818-2971
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