doublegunshop.com - home Forums General Discussion DoubleGun BBS @ doublegunshop.com GUNSAMERCIA, what the heck are they thinking??????

I used to both buy and sell on GA, but now that Guns International is running well, it's my first choice...usually my only choice too. Anyone with a background in marketing and sales knows that it takes a lot more effort to get a new customer than it does to reduce "churn" and retain a loyal one with just decent customer service and the "new" Guns America model proves the point.

I've been wondering when a thread about the Guns America changes would be started.

I have had problems with GA for the last few weeks and so have several of my buddies. I tried to solve these on my own and no matter what I did I could not contact a seller about a gun I was interested in. So I e-mailed Guns America's customer service. I could have worded things nicer but I used no vulgar language in my e-mail. It was worded similar to the original post on this thread and I was very frustrated at the time.

Guns America responce to me was:
They might be willing to help me as soon as I dealt with them without vulgarities and showed them a modicum of respect.

What I said in my e-mail was that I think their new format "sucks" and I wished they would go back to their original format that was user friendly like Guns International is now. Because at this time GI "blows" your doors off. I take it this is what they found vulgar.

Just how do you respect an outfit that contantly changes their web site for the worse? How do you buy or sell a gun if the seller can't be contacted? I hope there are dealers/sellers watching this thread. I want them to know that for what ever it's worth. I personally am Done With Guns America! You can list your guns there but I won't see them.

Guns International is another story,it's format is very user friendly and easy to use. Like SKB I've dealt with and have met David and Deb Powell. I find them to be very nice people that will listen to what you have to say. These are the type people I choose do business with.

I only look there about one time a week now. Not the same anymore.

GA still probably gets more traffic since it's been around so much longer. The fact that GI has done as well as it has should say something - GA's latest web site iteration is so annoying I probably won't ever sell there again.

Bummer about the fall of GA. GA was truly the benchmark for years. It really is a loss to our community. But the rise of GI is balancing that loss. Great news!

Heres a tip, Sharpsrifle (and others) that may help you out with pictures that you want to enlarge to see better. I do this a lot myself. Maybe you already know about it, though. When I see a picture that I want to enlarge, I click on it with the right button of my mouse and then I e-mail it to myself. When it comes in the e-mail, I can enlarge it with the little magnifying glass hoochey down at the bottom of the page. You can even magnify any specific area of a picture you want. It might not work too well with really small pics but most of the time it helps me enlarge something I want to see. Like I said, maybe you already knew to do this but if you didn't, I hope it helps. Good luck.

Well, first off, most civilized people would still consider 'suck' and 'blows' to be vulgar, even if they are words commonly used in most 3rd grade classrooms nowadays.

But what does it really matter? GA has obviously gone downhill and if they choose to go out of business over it, let 'em. Time will heal that wound.

I've had a similar experience with GA within the past month...I complained in an e/mail, but not with any heat or vulgarity...their response seemed overly hostile right off of what was appropriate....Art

Hey everyone... just found the thread when I was looking up stuff online. Figured I'd join and add my 2 cents for what it's worth.

I've had a lot of good experience with GA over the years, and think that the newest version isn't that bad (as opposed to the January version which almost made me change). But as far as any other site goes, there just isn't enough options on them.

GA just has more than other sites. I know this will spark some contraversy in the thread (seeing everyone elses view already).

I remember GA's old format - they put on each page a bit about how the way they were doing things was right and that they weren't going to change - comparing those who complained to gun control activists.

GA does have MUCH more than GI, like it or not. Auction Arms has very little, and Gun Broker seems to mostly have dealer's stock at full retail. I've mentioned about how their fees work and the issue it causes to the Gun Broker people at the NRA convention (twice) but I doubt they'll change on my behalf.