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many thanks to all of you

I appreciate your assistance and REALLY appreciate your endorsement of Mr. Caswell. I suspect that he and I may be doing some biz

WtS


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My sole experience was so-so. A little bit like TUT's reply but ... worse. Maybe it was a bad day given everyone else's glowing experience. But i wanted the firearm. Many years ago called in to have an in-hand inspection of what i was interested in, but when received it wasn't quite as described for what would be an obvious issue (about something I specifically had asked about, which generally would require stabilizing, and was told was free of the problem). So i called back and atop from having been given the sort of "non-apology" for the mis-description, felt somewhat belittled by the follow-up commentary further describing the issue as something to be expected to be common in all such firearm types. Um, maybe-yes-no but each firearm is a unique distinct unit so that's why we ask the questions on condition. Plus I would've had to pay return shipping, no thank you. I wanted the odd caliber so i kept it. Every time since when I check out their offerings I just get reminded of "that feeling" that rose up in me from years ago. So just be sure they accurately inspect the gun if it isn't in-person.

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Tough to please all the people all the time. I had a similar but worse and very bad experience with CSMC and voiced my displeasure here.....let me tell you, Galzan has lots of fans, I thought I was gonna get tarred and feathered here. Point is, most gun deal(er) will not always be 100% perfect.


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This thread reminds me of why I'd never work retail.


The world cries out for such: he is needed & needed badly- the man who can carry a message to Garcia
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As a general note to this method of buying guns over the phone - The inference some customers who complain can't be pleased is not accurate in this case. These transactions are literally very simple (see next paragraph). Nothing is hard about explaining condition issues when asked point-by-point. We're talking about in-hand on-the-phone discussions of the gun. Either it's described when asked about, or it isn't. The description doesn't require "100% perfect" - it requires acknowledgement that there is a condition asked about. It's there. Or it's not there. Guess it might have to do with how badly one wants to move a gun and ergo calls into question the regard given a particular customer. And if my guess is wrong and it's a mistake then you're right, one shouldn't work in retail (or one needs eye glasses).

I will add this point in the interest of supporting a theory, but of course I give benefit of the doubt as I always do, and it may pay to mind this for newer collectors: Of numerous gun purchases conducted over many years as above, all but four went as expected. I'm a collector & user of safari rifles, commercial Mausers, of living custom gun makers' rifles, and of British single shots and vintage SxS's. My point is that when new to a genre or particular field of arms, an experienced seller can always spot a beginner. It's simply the way it is. So for the four: 1. Above, 2. A board-esteemed CA seller duo (now defunct) badly misrepresented several important aspects of a set of matched consecutive Brit SxS's (guns in hand) that as an example to the Q. of "Do all triggers fire?" was answered "Yes," when they did not. 3. A Cabelas gunroom fellow when asked the Q. "Is there any wood issue or repair to the grip?" of a 458 Lott Prechtl Mauser replied (gun in hand) "No" but the repaired/inset wood the size of a small stamp was on top and noticeable, and 4. I paid good money for restoration of some classic American doubles where I'd directed the restorer the case coloring had to be done specifically through Turnbull (including in writing), was told it had been done so, it was invoiced as such by price, but after getting the gun I called Turnbull and they had no record of the serial no.s. I kindly contacted the restorer who admitted he sent it elsewhere.

C'mon now.

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Call it anything you like, actions such as those are criminal fraud and thievery. Personally I would find it difficult to not pursue some damages and publicly report the circumstances - with names.

There is no excuse to tolerate behavior of that sort in any business.

JMO of course YMMV


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rrrgcy, I think you may have misunderstood my comment.

It wasn't meant to be a put down of customers who expect to get what they paid for. It was more along the lines of even the best retailers have a bad day and make a mistake now and then. And when they do, they have to live with it forever. I spent over 30 years working with retailers. Mostly but not exclusively, owner operated specialty retail. The way most better gun stores are owner operated. Just sayin'....not for me.


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Back some years ago, I bought a 16ga Greener DH-25 at the Owatonna Gun Library. Bill Taylor then running the operation. The next day, on the skeet range, the gun broke at the wrist. I think it was the 2nd shot from Station 1.

I wasn't worried about getting my money back, but I really liked the gun. I asked Bill if they'd restock it for me. They did, on their dime. And a decent job. I don't know whether that would happen today, but when we experience something like that, we need to give those dealers a public attaboy.

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Originally Posted By: L. Brown
Back some years ago, I bought a 16ga Greener DH-25 at the Owatonna Gun Library. Bill Taylor then running the operation. The next day, on the skeet range, the gun broke at the wrist. I think it was the 2nd shot from Station 1.

I wasn't worried about getting my money back, but I really liked the gun. I asked Bill if they'd restock it for me. They did, on their dime. And a decent job. I don't know whether that would happen today, but when we experience something like that, we need to give those dealers a public attaboy.


I have to wonder if that would have been the outcome if you had not been a "gun writer"?

SRH


"With one foot in the grave ..........and one foot on the pedal, I was born a Rebel" T.P.
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A long time ago I bought an Ithaca grade 2NID with all the options from Bill Taylor at the Owatonna Gun Library at the time. It had an issue with the SST. Bill paid to have it fixed by Jim Kelly at Darlington Gun Works in South Carolina. A most pleasant gun transition ever. Major plus for Bill wherever he his.

Last edited by Walter C. Snyder; 08/04/17 09:15 PM.
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