doublegunshop.com - home Forums General Discussion DoubleGun BBS @ doublegunshop.com CSMC Inverness metal grip cap.

I received my Inverness on Friday last. I placed my paid in full order in January of 2012. My serial number is 86. I was disappointed in the lack of a metal grip cap on the pistol grip. The order form explicitly states standard grips are a straight grip or a pistol grip with metal grip cap. It may still be that on line, I don't know. I placed a call today to inquire and first spoke to Bob who stated that he fielded a call yesterday inquiring about the same thing. I was transferred to Camille (spelling ?) a salesman who said that it was a design change and that Adam, the machine shop foreman may explain the reason for me better than he. Adam plainly states that the metal grip cap came standard only on the Deluxe model and the long tang models. I pointed out to him that it is on all the order forms I have ever seen, from the very beginning, since before the Deluxe was ever advertised. He reiterated that he has never seen a grip cap on a short tang standard Inverness. I asked whether I can talk to someone who could explain to me why I did not receive what I ordered, the answer was " well, I don't know who you could talk to about that". With that I hung up and ended my relationship with CSMC after my one and only new gun order.

A good friend of mine had a similar experience with their A-10. He joined the one and done club as well.

Well, as of this afternoon the description on the order form changed from " straight grip or pistol grip with a metal cap" to "straight grip or pistol grip" The original description was up still up this morning.

I have been pleased with CSMC's service on my two RBLs, but I'd go ballistic if I had ordered a metal grip cap and didn't get it.

cheer up. my stevens 311 did not come with grip cap either...still shoots pretty good wid out hit.

I would stay on the phone 'til I got Tony or Lou on the other end. This is the kind of thing you go to the top to get resolved. If they make excuses why they can't do it I would "demand" a refund. Words in advertisements matter. The fact that they changed the wording on the order form is akin to an admission of guilt, IMO.

Remember, the squeaky wheel gets the grease. Don't let up until you get satisfaction.

SRH

I'm a member of the '1 and done' club myself. I wouldn't even buy a box of shotgun shells from CSMC.

I looked at the ad tonight and it does say it comes with a grip cap.

It's sad to hear such disparaging stories about csmc. I don't live far from their factory and showroom. I've had great experiences there and hope to someday order a custom fox.

Thanks Stan but I don't really want to waste my valuable time looking for someone "in charge". I'm sure the top knows and likely made the decision on the final design. Besides the "Friends of Tony" Club likely has made him aware of this thread and if they want to talk to me, they have all my contact info. I'm actually surprise that the "Friends of Tony" hasn't come on to tell is what prompted the deletion. It's not like the description was not on the multiple thousands of catalogs that were mailed out for over a year throughout the US. Besides it's a simple matter of disputing the charge with my CC company because I didn't get what I paid for.