I'll list a few, and welcome your own.

Who in our industry has given you very satisfactory customer service when needed to the point that you unhesitatingly recommend them?

Let's keep the negative stuff out of this please. There's a fine line between complaint and libel, so let's just don't.

1. Leupold. When asked about a competitors product that was apparently made to the wrong dimensions they said "We are familiar with this specific problem. Replace it with our Dual Dovetail. If it's not perfect it's free." I did, and it was perfect.

2. MEC. Always good.

3. Jaqua's Fine Guns. Accepted the return of a used model 59 that proved to have a cracked frame that neither of us saw until the first strip and clean after I had used it but once. They were as disappointed as I. Great people.

4. Diamond K Brass. Not the cheapest game in town, but when a shipment was not as advertised they made it right and compensated me with some free product.

+1 on Leupold and on Mec.

Good customer service is good but not needing customer service is better!

Nothing recent, but some years ago, I bought a new Colt Trooper MK III .357 mag revolver, and it started misfiring before it had 100 rounds through it. The transfer bar was falling before the hammer dropped.

Returned it to the Colt Service Center, and they promptly replaced the defective part and covered shipping both ways... no charge.

I also had a Thompson/Center Hawken .50 cal flintlock that had a frizzen that didn't spark well. I wrote them to inquire about buying a new part. They sent me a new frizzen free of charge, even though the rifle was probably 10 years old and had been shot quite a bit before the surface of the original frizzen became worn.

True.

Leupold did a flat rate repair for me after my muzzle brake hurled a stone at my scope and chipped the objective lens.

Quick turn, reasonable fee, all good. Nice to have the backing of a good vendor.

How picky a warranty department is within any particular company is indicative of their future success, IMO. I'm about to find out how Benchmade Knive's is, on warranty repairs.

I should also mention Dawson's Doubles.

Accepted return of wrong barrel I ordered. Entirely my fault, no problem for him.

Good guy.

Hornady. They rebuilt my 366 press without charge. I don't know if that is, or was, their usual policy, but I'm now a dedicated customer. Bullets, dies, everything.

Carlson's choke installation. Very fair price, 7 day turn a round, exactly as ordered, and I dealt with personable people.

Smith & Wesson. I bulged a .45 barrel by shooting FMJ after lead. My fault. They replaced the barrel without charge and paid shipping both ways. Years later the striker on a 9mm pistol broke. They replaced the entire slide with all new parts. Paid shipping both ways again.

Vortex. I called about replacing scope caps on a red dot. Three days later a package arrived with the caps without charge.

A couple of these are small, but a few are kind of big to me. I remember those who have helped me.

At a boy to Gunter Pfrommer fit function and harden a new hammer on a A and D action,set correct trigger clean and oiled internal parts.Fair price completed in a week.

Burris. Initially it had an unstated lifetime warranty on red dot sights which expanded into a written lifetime warranty and would promptly send replacement equipment upon notice of a defect without having the defective unit in hand. I've also had them send red dot covers and screws without charges. Gil

Bill Jaqua's fine operation in Findlay, Ohio- since 1948, still in the family-- MEC loaders, Leupold optics- others have also endorsed these companies in this thread. RWTF

+1 for Luepold as well

I would also say Holland & Holland. Even though I'm clearly not in a position to order a new gun from them, both their former NY gunroom manager and the floor salesman in their London showroom went out of their way to take time to talk H&H history, and in the case of the London gunroom, give me a half hour tour of their private museum to further discuss the company history! I'm not sure you can calk it "customer" service as the newest gun of theirs I owned was 130 years old, but it certainly made an impression.... if I ever win the lottery, their firm is my first destination

RCBS seem very good with parts to

They were great with parts but although it was a very sophisticated machine it was always broken and in need of parts.

Decades ago I sent my original MEC loader that I'd worn the threads out on from changing dies back to them. I'm pretty sure they sent a new loader screwed to my baseplate back to me. It is still my 20-gauge loader.

The work Lou at CSMC did for me on my RBL-12 issue was way above what anyone could expect.

I traded my 26” barrel Citori Lightning for a Ruger Red Lable Sporting Clays in 1994. Over the years till recently, that Ruger served me well as my main waterfowl gun. I usually hunt out of a custom duck boat I built myself. My boat has built-in gun racks and one day I set my gun in the rack uncased and upside down. The boat ride back to the ramp was pretty rough. I was bummed when I found my vent rib was dented between rib supports.

By this time the Red Label had been out of production for years but I sent it back to the factory with a letter stating it was totally my fault, and that I’d gladly pay if they could fix it. I included my phone number and email address but weeks went by without a word. I was just getting ready to call and make sure they received it when I received a package in the mail. Inside was my shotgun with a short note saying they went through my gun and brought it back up to spec.

Well, they didn’t just replace the rib, they gave me brand new barrels, they also replaced every single part except the stock, forend, receiver and forend metal. Everything else, all internal parts, lever, trigger, trigger guard, all was brand new. No charge!

Good morning Stan, Happy Holidays.
You’ve got to love a BenchMade knife. Here’s a 9 1/2” folder.



Does a leatherette beer cozy count as a measurable level of customer care?
I’m betting your going to be fine.

Nothing to love about a plastic handled knife bOb....

Leupold and Swarovski have always went above and beyond....last dealing I had was with Schmidt and Bender I sent in a scope to have the top turret changed one week later I had it back and was charged a reasonable price.

The number of people that speak to Leopold's wonderful service from first-hand experience makes me strongly concerned about the quality of their scopes in the first place.

Leopold was the writer....Leupold is the optics company.

Don't forget Leopold Mozart, and later, Leopold Stravinski as well as Aldo Leopold, "A Sand Country Almanac" all note worthy. RWTF

I’ve used Benchmade knives exclusively for almost thirty years, except for my little victorinox penknife key rings.
The only problem I ever had was a loose screw on a scale.
Benchmade replaced both scales, screws, pocket clip, and sharpened it to factory new, no cost.
My cost was whatever it took to ship it to Oregon from Seattle.

Gun - 2nd or 3rd positive for Holland & Holland, allowed me to swing some guns in their NYC arms room despite my looking like a college kid sweatied right off the ball field (Summertime, dressed terribly, visiting and a call-in, walk-in). And custom gunmaker Patrick Holehan of Tucson AZ custom who years ago so friendly and took a lot of time to chat w a newer collector! Last, Gottfried Prechtl of m agnum Mauser actions, after parts, willing to ship spares direct to US (despite some German forms and sum such).

Watch - suunto- shipped malfunctioning after-warranty watch to Sweden/Finland (?) and they sent me a brand new watch as a replacement, no questions asked.

Clothes - Patagonia - replacement warranty free lifetime, sent them a pair of worn out torn up heavy canvas double thick pants bought in 1996 and they replaced it free; did it again six years later, they replaced it again; third time I sent in my pants they kept them and sent me a $45 credit gift card and wrote me -“do not send us clothes again.”

Fish - Most recent, got a wrong part from Mystic Reel Parts for a Penn Senator, despite my having described exactly what I needed and what I already had (they sent me the part I already had). Sent the bad part in and they called me about other stuff I wanted to order. So on phone call w Mystic to refund exchange was told I ordered the wrong part - and told this twice leaving me at fault - after a discussion about THAT and some dickering over what screws to order, was told to look at the diagrams and they hung up on me. Called back asked for the owner’s name but was told “take your business elsewhere” and they hung up on me. Least I got my Cc refund.

Brent I've never sent a Leupold, Swarovski or a Schmidt and Bender scope in for any kind of repair.. over the years I've owned ar least 20+ Leupold scopes without any issues.

What I was referring to with Leupold customer service was the time I called them and told them I lost a cover for one of my scopes wanting to buy one....they sent me two for free.

Another time I called Swarovski wanting to buy a cover for a 1-4x24 scope because the clear cover on one had gotten a little blured....he said no problem I'll send you one free of charge....I said thanks then told the guy I still wanted to buy one so I would have a spare for my other 1-4×24 scope....he said no problem I'll send you two free of charge.

Another time my Swarovski binoculars bounced off my dash hit the gear shift and broke one of the eye cups...
A short time later a new eye cup arrived with instructions on how to put it on.

Never had any issues with a Schmit and Bender if i did I'm sure they'd be right there and take care of any problem.

Heres a couple that suck...

Smith and Wesson.....I have about a 1940s nickle Snub nose JFrame .32 long...might be an I frame not sure and don't care.

The main pin that the hammer rides on in the frame broke I called S&W anout getting it repaired....everything was going good until I gave him the serial number then he advised me that they did not work on guns built before 1960.

A few years back had issues with an AR scope....sent it in to be repaired they charged me and made me sign a waiver stating that I would not bad mouth them on the internet or they would sue me.

I paid them and signed the waiver so I cant tell you the name of the mayor company....looking back I should have thrown the scope in the trash and trashed them.

Zeiss.

A friend asked me to repair his rifle which had something heavy, maybe a horse and saddle fall on it. The Diavari 3x9 was ruined, the objective bell was out of round, main tube bent, a real mess. I replaced it with a Weaver I had so he could get hunting again.

I took a chance and sent the Diavari back to Zeiss asking for an estimate. Three months later it showed up good as new, no charge, fixed under warranty.

BTW, the boys over at the 24HCF have been complaining about Leupold quality going downhill the last few years. I haven't bought a new one in quite a while and can't comment.

Orvis, Champlin Arms, Patagonia and Benchmade come immediately to mind. All with extremely high levels of customer service.

I hadn't thought about clothing but, I agree on Orvis. High quality gear and great customer service.