doublegunshop.com - home Forums Thread Like Summary - Good customer service experiences

I'll list a few, and welcome your own.

Who in our industry has given you very satisfactory customer service when needed to the point that you unhesitatingly recommend them?

Let's keep the negative stuff out of this please. There's a fine line between complaint and libel, so let's just don't.

1. Leupold. When asked about a competitors product that was apparently made to the wrong dimensions they said "We are familiar with this specific problem. Replace it with our Dual Dovetail. If it's not perfect it's free." I did, and it was perfect.

2. MEC. Always good.

3. Jaqua's Fine Guns. Accepted the return of a used model 59 that proved to have a cracked frame that neither of us saw until the first strip and clean after I had used it but once. They were as disappointed as I. Great people.

4. Diamond K Brass. Not the cheapest game in town, but when a shipment was not as advertised they made it right and compensated me with some free product.

Good customer service is good but not needing customer service is better!

I traded my 26” barrel Citori Lightning for a Ruger Red Lable Sporting Clays in 1994. Over the years till recently, that Ruger served me well as my main waterfowl gun. I usually hunt out of a custom duck boat I built myself. My boat has built-in gun racks and one day I set my gun in the rack uncased and upside down. The boat ride back to the ramp was pretty rough. I was bummed when I found my vent rib was dented between rib supports.

By this time the Red Label had been out of production for years but I sent it back to the factory with a letter stating it was totally my fault, and that I’d gladly pay if they could fix it. I included my phone number and email address but weeks went by without a word. I was just getting ready to call and make sure they received it when I received a package in the mail. Inside was my shotgun with a short note saying they went through my gun and brought it back up to spec.

Well, they didn’t just replace the rib, they gave me brand new barrels, they also replaced every single part except the stock, forend, receiver and forend metal. Everything else, all internal parts, lever, trigger, trigger guard, all was brand new. No charge!

Leopold was the writer....Leupold is the optics company.

Good morning Stan, Happy Holidays.
You’ve got to love a BenchMade knife. Here’s a 9 1/2” folder.



Does a leatherette beer cozy count as a measurable level of customer care?
I’m betting your going to be fine.