I wasn't too happy about the engraving changes but it appears that's been rectified. The delays are, IMO, totally understandable. Perhaps they would have been more understandable to others if they had simply been acknowleged and explained. Not "a$$ kissing" just a different perspective. New poducts almost always have a few unexpected hitches.
As for CSMC not refunding a CC order with a check. The obvious answer is that they pay an intercharge fee of 2 - 3 % on CC orders which is reversed along with a reversed charge. On a $3000 charge the fee would be $60 - $90. The non-"a$$ kissing" answer is that they simply didn't owe anything extra when you canceled the order
