I've purchased several guns from them and remain satisfied. I call and speak to the Internet guys. They go get the gun and answer my questions when they have it in their hands. I then make an offer... If they refuse to deal, I just say thanks and hang up... I keep an eye on the gun on their website and if the gun doen't sell in a couple of weeks I call and make the offer again...I've been successful on several occations after a 3rd offer cycle.....Their packaging and shipping are outstanding....