I recall a Smith with the first name Andy caused a lot of gun owners grief, for not returning barrels or even calls. I think he had health issues in the end it was determined and was out of business. Life happens and I try to give people the benefit of doubt. But property needs to be restored to the rightful owner in all cases. One real issue is poor record keeping is always an issue in these cases. Without a paper trail to follow, anyone trying to figure out later what and where things are for return is operating under an extreme handicap. I limit myself to gunsmiths I can drive directly to for drop off and pickup when ever possible. When not possible I keep frequent contact with the smith. Not trying to pester him but don't want be forgotten. And quick completion is followed by quick final payment which sometimes does not happen. Nothing is more unfair to a Smith that having him wait for final payment. You do the work on time, you deserve to be paid promptly, not when I get around to it.