I've made two purchases from Cabelas, and had issues both times. First time I heard they'd bought a collection of antique rifles, and I picked 4 I wanted to buy. I luckily had taken my reference books as they wanted to do background checks on all of them. I showed them one by one they were antique, and they finally agreed. Then they took me next door to check out and began writing them up, and once again tried to do background checks. I got the supervisor from the gun library and he told them no, but they still wanted to. Then the paperwork got checked for mistakes by 3 more people, and each told the first person they'd left off the background check fee! It took me 2 hours to check out and pay for the guns!
The next gun was a single purchase, and a gun I'd had brought in. They were busy, so took a ticket to pay for it. When my number was called I was 25 ft. away, and I got to the counter and the guy called the next number! I handed him my number and he told me I was too late, and would have to wait. All of maybe 5 seconds to walk over to him. The older couple who were next said they'd wait, but he insisted they go first. They were embarrassed and asked a quick question and left.
Now I got nothing but attitude from the clerk and when he brought the gun out in a box for me to look at it I grabbed the box lid to pull it aside to see and got my hand slapped! That set me off and I told him if he pulled that again I was going to drag him across the counter. Of course his attitude got even worse, and he intentionally made the checkout miserable, and it took 3.5 hours to complete the deal. I would have left except I really wanted the gun.
I got home fuming and sent a nasty email off to customer service with a detailed description of what happened. The next day I got a call from a Cabelas customer service VP who said she was horrified, and wanted me to verbally describe again what happened. I told her I'd left a few things out, but relayed the whole story to her. Every so often she kept saying, "Oh my God". When I finished she apologized profusely, and said she couldn't do anything to fully compensate me, but asked if I'd accept a large store credit if she sent it? I told her my gut tells me "No", but my wallet says I should accept it. I've never bought another firearm from Cabelas in the last 10 years since. I wont even look at what they have just to make sure I wont be tempted.