Knowledgeable firearms people who want a job in a gun dealership aren't found on every street corner. IMO, the problem isn't with Cabela's corporate, it's with the employees they hire to run the libraries. That, of course, goes back on the manager who should ensure the gun library employees re performing acceptably.
My only experience with buying over the phone from a Cabela's was several years ago when one Tom Bryant was at the Sidney gun library. I called in to talk about buying a Dickinson .410 S X S with specific dimensions, and that's when I got to know Tom. He was perfectly suited for his position, knowledgeable, and extremely helpful. LSS, we did the deal and the gun was shipped to him some time later. I had it in time for the dove season opener a few weeks away. Tom is a prince of a man and Cabela's is poorer because of their loss of him.
