I've been in both retail and wholesale customer service for over 40 years, some customers have become dear friends, they have come to my wedding and I have gone to their funerals. Some customers are just a$$holes and we have got into an argument within the first 10 seconds of interaction. Truth is, I take customer complaints with a grain of salt. Lots of different people out there and lots of different personalities. If you don't like the service, go somewhere else. Walk in customers are just the tip of the iceberg. In my business, we have tons of e-mail orders and phone orders to deal with. Just because someone isn't doting on you, doesn't mean they are ignoring you, maybe it does, in which case, vote with your feet.
Last edited by improved modified; 04/09/25 06:12 PM.
