Brian: I can't speak to your experience at Sandanona, but I've shot there from time to time for nearly 40 years. I'm far from a khaki and button downed shirt guy and I've always been treated fairly and friendly. I do know that they can get very backlogged as they have to deal with customers of all levels of experience which can take lots of their time. I wouldn't write off the whole place because of one bad experience. There are lots of local folks that they employ and they keep shooting alive in a place that is less friendly. If the slow service was in guns, they only have two folks handling sales and one is a gunsmith with a ton of work. The other handles all of their online sales as well as all of the FFL paperwork for customers and members. Sometimes people are just busy and you don't know what's going on behind the scenes. I've been there when customers have been rude, pushy and demanding and the folks at Orvis have always been professional and steady. They've gone out of the way for me a number of times and really stand behind their products, even used gun sales.
