What e-mail? All I did was:
1. attempt to log on>>>>got name not active message or something similar.
2. clicked on request e-mail to be sent
3. provided user name + e-mail adress>>>click
4. loged on using my old user name & password and everything is ok. I was sure to click on that sign me on auto at each visit as it make life much easier.
I never received e-mail from them, but didn't need to either.
Look, in America nobody follows directions because they're far too complicated so you just do it.