I used DHL for a purchase of an antique alabaster light from Florida. Since it was fragile I opted for the insurance. When it arrived broken I called DHL. They sent a guy who examined the light, the package and took photos. Then later I received a letter saying it was packed inadequately and therefore they would pay zip. I filed a complaint with the insurance division here in Hawaii and they said I needed to file in Fl. Florida said that DHL is self insured and that they have no power over DHL. But they sent me to the AG who took a complaint and will eventually act on it. In the end if I am out the 1000.00 I want to make enough noise to cost DHL the 1000.00 and perhaps interest them in closing the issue with me in the hope I will go away. In the future I plan to open the package while the driver is still there and return it to sender if damaged. The drivers can wait for all I care. FWIW
