I was a participant with CB involvement with Borderview. We documented when BV received the gun according to postal records and when they said it was received. There was a disparity in time. I don't know what the lag was, but I believe they make the cross border trip to retrieve the guns only when a certain number of guns are to be picked up. It wasn't a speedy matter. Their engraving is tastefully and done with a minimum of size. I found that telephonic communication seemed to be more responsive than email. Gil