IDK
Last time I was in H&H It was a bit of a surprise to be greeted by such youthful representatives.
The other makers I visited had the requisite old guy that seemed as though he had been there since before the Great War.

But, the conversations were similar.

There’s a certain peculiarity in the selling cycle for items that have no constraints.
They can literally do anything, so the march to specifications is hard to get started on without a guide you are comfortable with, and willing to be led by.
And of course in the realm of self made men, the entire dynamic between gunmaker and patron can be complicated.
The representative could easily have been talking with a king the previous appointment.
To help provide a framework.

Out there doing it best I can.