I have always had first class performance as well as very quick delivery from Polywad for the 16 gauge Vintager shells I use in my older doubles. Like others have mentioned, Jay was always extremely helpful, and delivery was usually only one day. But, I'm only 75 miles or so away from them. I have simply stopped reloading for my old 16 ga doubles since I discovered Polywad a number of years ago. Funny thing, I still save the fired hulls, and don't quite know why.