Well, the one time I had a problem with a new Citori they took care of it, all at no charge. The gun was gone for 4 months, but this was back in the mid 1990's so I don't know if their service time has improved. Given the gun's age I have no idea if Browning is going to help him and he's going to have to talk to them directly to get an answer.

http://www.browning.com/customerservice/qna/detail.asp?id=35

You can also contact Midwest Gun Works which is a certified Browning repair station. They're in St. Louis.

http://www.midwestgunworks.com/page/mgwi

I really am trying to help.
Jeff

"We are men of action. Lies do not become us."
Wesley