You saw my post on our return policy, so I will not go over that again.
But let me play devils advocate,
You travel 30 miles to get a special TV, go on several toll roads, (like here in Houston). You get the TV home and you open the box and you find it marked up. It came from the manufacture like that. So you drive back the 30 miles to get a refund or exchange. (does not matter) "(I think we have all been down this route at onetime or another)
so you have 4 trips, 2 to get it and two to bring it home. Would you ask the store or manufacture for to pay for the gas and tolls, what would they say?
Just wondering?
John Boyd
Quality Arms
Instead of a hypothetical story let me tell you a true one. I bought a gas stove two years ago from a large appliance/electronics store. The hookup and burner adjustment required someone from the gas company and their charge for the service was $75. This was disclosed at the time of the purchase and was expected. After two visits, and $150 out of my pocket for the service calls from my gas company it was determined by all that the stove would need to be replaced. When I went to the store to make the exchange I spoke with the manager. A day later I was contacted by the regional manager. She was insistent that they make things right for me. Since the new stove would also require a $75 service fee for hookup and adjustment she gave me a credit of $450, double what I was spending for service calls for the first and replacement stove. I have since bought a refrigerator and dishwasher from that store. Everyone isn't a shyster, it's just that so many people are that everyone has come to accept that as the way of the world and just part of doing business.
