What I find odd here is that some (Kyrie, no doubt others) can have such good customer experience, good enough to become a significant customer (4 restocks in 4 years I'd call significant. It's not buying one semi inletted stock)and yet others have such disastrous experiences.

That is not usually the way in customer service. With Macon we get wildly varying assessments.

The world cries out for such: he is needed & needed badly- the man who can carry a message to Garcia