Received a delivery here in England yesterday. Firstly I received an e-mail to say the delivery would take place between 16:27 and 17:27 that day. I was directed to a web site that gave me the position of the delivery van on a map at that time and an estimated time of arrival that would be updated every 15 minutes. Oh, I forgot to add that it also gave me the name of the delivery driver, Ben; but that's not important. Time of delivery; 16:47. Now that's service! Lagopus.....