doublegunshop.com - home Forums General Discussion DoubleGun BBS @ doublegunshop.com CSMC/Galazan learning experience

Some of you guys piss me off big time.You bitch like spoiled brats over Your money being in someone else's account for 6 days1!!! Do me a favour are you that cash strapped? Tony probably doesn't need the 0.05 % he accrued from your money.Get a life for F***s sake.

Uh oh. Better stay out of the RBL/Galazan threads.

Why take a deposit and then give it back when the customer changes his mind? Why not just take a verbal 'I'll have one of those' as a deposit instead?

Surely a deposit is a confirmation that you are committed to the deal and if you renage, you lose it. As far as I'm concerned if you pay a deposit and the manufacturer meets his side of the deal he is entitled to keep it whether or not you pay up for the balance.

I think you should give Salopian another star for that bit of plain takling!

Of course,if you are still waiting for a gun 13 months after a 12 month delivery promise, you are entitled to your cash back if you wish.

What I found innovative (boarding on ingenious, really) was the offer of a $300 discount for a "priority delivery date". If anything, you'd expect to pay a premium to be moved to the head of the line, or in this case, ahead of those who placed a deposit only.

This is a unique market. Nobody ordering their very first shotgun would be willing to wait 6-24 months for delivery, but we all have other toys to keep us occupied. (Obviously some have more patience than others.)

When Ferrari comes out with a new, sexy, rather limited run supercar, buyers can't write the checks fast enough. There's no incentive for priority delivery dates, just the desire to have one.

If Tony Galazan had required payment in full without knocking off $300, or required a $300 premium for priority delivery, I suspect his new offering wouldn't have been nearly as popular.

Communication certainly could have (should have) been better, but I commend Mr. Galazan for an ingenious marketing strategy, and thank him for taking the risk (and the flack) with the RBL.

After 5 months and maybe 6 flats of shells through mine, I like it more every day.

I don't remember Tony guaranteeing a delivery date. If he did, it should have been taken with a grain of salt by anyone over five years old. These guys don't have discretionary funds, end of story. They should stay on the porch. I wish I were waiting for a $2495.00 RBL right now. Delivery date? Who cares?

Gents-

Thanks for the responses. To amend my story, the gun I received met neither the description given on the website or over the phone. Disappointing, but not the end of the world. My issue, perhaps not very well told in my first post, was with the customer service. When I would call, up to and including the day my card account showed the credit, which was the 28th. So even though their accounting dept had done its job in 4 business days, nobody there could tell me what the status of my reimbursement was until the 29th. Given the relatively quick responses to my questions prior to the sale, I was very disappointed.

That said I have had many positive experiences ordering guns over the phone. The most recent was from Ivory Beads who was extremely fair when I returned a gun, they not only reimbursed the purchase price but the shipping fees as well. They were very responsive before and after the sale, and made it quite clear that they wanted my business in the future. My card was credited the day after it arrived.

Tom

You absolutely right, he didn't; but I've seen plenty translate "priority delivery date" to mean a promised delivery date.

I think the folks at CSMC have been very careful to not make delivery promises.

Couldn't agree with you more!-Dick

Right on. And what's up with posting petty gripes to a public forum? Revenge?

The customer is not always right. Sometimes they're just a pain.

OWD

Thank you for the endorsements, chaps.
Diggory I don't need any more stars, I am The Lone Star Ranger and fire silver bullets.

Oops silly me I meant Winchester Silvers.
Sorry just a Senior moment.