When I called to inquire why there was not a grip cap on my Inverness, it was made clear to the several people I talked to that I expected a metal grip cap as per the order form. It was made equally clear to me that it wasn't going to happen so if they changed their mind then they need to contact me with instructions on how to send it back. I am not going to beg them to honor the order when they already told me to go pound sand.