I would stay on the phone 'til I got Tony or Lou on the other end. This is the kind of thing you go to the top to get resolved. If they make excuses why they can't do it I would "demand" a refund. Words in advertisements matter. The fact that they changed the wording on the order form is akin to an admission of guilt, IMO.

Remember, the squeaky wheel gets the grease. Don't let up until you get satisfaction.

SRH

May God bless America and those who defend her.