Crawford and Company is an insurance adjusting company. UPS most likely is self-insured. The only way around the bogus improper packing defense is to let the UPS store pack it and pay through the nose. The more I hear about the horrors of UPS and FedEX, USPS sounds like the best choice. A local gunshop has told me that even USPS will sometimes put them on the claims merry-go-round with one claim taking over a year to resolve.