Gentlemen, I believe that there is no resolution to this and we should let this thread die right here. Mr. Gould continues to call me a liar. I know the truth of the matter. My wife and my friends who saw the case when it arrived know the truth of the matter. As Utah notes above, I have already completely rebuilt the case so how could I now provide photos of the damage? As I have said since November, I do not want any money, nor any credit from Mr. Gould. That is not what this is about, as I explained at the outset. An acknowledgement that PERHAPS I was telling the truth would have been nice. An apology would have done it. Unfortunately, that is not in the man's makeup. What option did I have, to just suck it up and let this behaviour go? I guess that my refusal to do so makes me a "Customer From Hell"!