Rus, Just read the emails you posted and they don't make you look just a whole lot better. About 20 people have said this already, but I am going to try just one more time: you used a gun case for which a customer paid in full to ship guns to yet another customer. That is inexcusable. There is no adequate explanation that you can offer which can suffice. And regardless of what any number of people in CA might or might not say about the condition of Ron's case .... the operative word being "Ron" ... you have the responsibility to make this right with your original customer. Our integrity is the single most valuable thing any of us own. I am stunned that you can't seem to undertand what dammage this does to many of our perceptions of yours. I would pay close attention to Geo's and Ken's notes above. And I think I would have someone you know and respect read the notes you just posted and give you some honest feedback. I wish you the best Rus.