Originally Posted By: doublegunhq
Read the posts again Bob and look at the pictures. He got a very nice case high quality case for $295. It wasn't good enough for him though. I offered to refund his money. He declined. I offered him a store credit anyway, letting him keep the case, just to pacify him. He told me to shove that too.

Are you saying I should refund his money and let him keep the case? I am sorry, no business does that.

Every two years or so, I come across someone I call "the customer from hell". These folks know the price of everything and the value of nothing. They are mad at the world and they are mad at themselves. If a transaction doesn't go according to their personal fantasy, they start a war, and if they don't get their own way, they get madder than hell. Frankly, those are the kind of folks I would rather never see again so I don't fall for their tantrums and that's usually that. Not Mr. Vella though, he's going to take this $295 case to his grave with him. And it will be an early one if he keeps stacking this stuff up in his brain.

We stand behind what we sell. If you don't like it, you get your money back. But if you decide to keep the item, that's that.



doublgunhq,
Regardless of how much he paid for the case it was his the moment you received the money and not to be used for shipping another customers goods. You were wrong morally if not legally to use it in said fashion.