I have seen the work in question and while nothing special the real problem, I believe,was specific instructions were ignored, and the client didn't get what he wanted and paid for. Follow up communication was clearly lacking which has only made a small issue a matter of contention. It happens. I have seen a bit of Mr. Hurst's work. It was very, very nicely done. His style is accessible and I can see why it appeals to some people who have had limited exposure to truly great engravers. Every good artisan has his audience, Mr.Hurst deservedly has his.
4F;
I have also seen examples Mr. Hurst's work as well and I have an understanding of his background in America and the styles of engraving he has mastered. I have also seen most of the masters of engravers engraving work in the UK today. I do not have limited exposure to great engravers, but that is not needed as I am not writing a reply to demonstrate what I purport to know about engraving.
I could contemplate that the person raising this complaint could not afford "truly great" engravers such as the likes Phil Coggan or his son Simon--I do not know that either; and instead decided upon an engraving style that was more "accessible"---whatever that means.
I think that the compliant here on this post is disgraceful. Where is the evidence that work is not what was contracted? You raise the issue of instructions to the engraver. That is a good point--show them. As far as I am concerned the complaint is without merit and verges upon slander until evidence is produced to the contrary. If I were Mr. Hurst I would engage a solicitor.
Bv