A good story about a good American Company - L. L. Bean.

I have a pair of the very familiar L. L. Bean Maine Guide Hunting Boots. The ones with the rubber bottoms and leather tops. I have had these boots for 40 years.
20 years ago I sent them back to Bean in Maine and they put on new rubber bottoms for $20.00.
It is time again for new bottoms so I went to our new L. L. Bean retail store near Rochester, NY to inquire about the process of returning them for new bottoms. Instead of new bottoms, they offered me new boots of the same type at no cost - Zero $$, free, for $150.00 new boots.
These boots are like an old friend and hunting companion so I'll spend $43.00 to have the bottoms replaced in Maine.
That's good Customer Service.

Jolly