Nothing really surprises me anymore. When I upgraded to Windows 7 awhile back I contacted the company I'd bought my hard drive backup from in order to update my software for it. The were gone-out of business-without a trace. I took a hammer and made an "adjustment" to the hard drive before pitching it into the trash.
You may want to contact Fausti directly in Italy and see if they will get involved.
Jim

The 2nd Amendment IS an unalienable right.