My experience with CSMC has been nothing but good. I met Mr. Galazan a few years back and spent about an hour or so with him as he showed me around their operation. Was nothing but a friendly and enthusiastic gentleman. My phone conversations with Carol Hartman, Katie Efty, and the rest have all been pleasant and helpfull and if they could not answer my questions they quickly found someone who could. Yesterday I went to the Pheasant Fest expo specifically to see CSMC's display and met Lou Frutuoso and pestered him with questions for quite some time. Again, nothing but very friendly and very helpful. I ordered an A-10 last fall and wanted to see what I was purchasing. This will be my fifth shotgun purchase from them. I don't/won't spend money with people or companies that make me unhappy....and my wife says everything makes me unhappy since I am old and cranky! YMMV.