Well, regarding "perceived" problems and unreasonable customers ... I'll add a few more details of what I "perceived" of the quality they delivered after "correcting" the problem they created of one barrel off face on my 21. The gun wouldn't close without forcefully being slammed shut, the toplever was left of center, and the lockup was loose unless the lug bite set screw was turned in all the way - as if it wasn't there at all. My perception of all this left me feeling dissatisfied. If anything I was overly polite in my attempts to get them to take the gun back yet again, knowing I was completely at their mercy to do so or not. They chose not. Carol was always very nice, but the guy I dealt with, Todd - who's no longer there - would no longer talk to me. Obviously they'd reached the point of losing money on my gun.
Like I said, Adam was great taking care of my RBL.
