I can't say that I'm that impressed with CMSC on customer service, some has been good, some so-so. It's hard to get employees to represent your company the way you would like it represented. With that said, not all cutomers are good customers. In my line of work, it's amazing how many customers don't come prepared to do business. I wonder sometimes if they have ever purchased anything before in their lives. One problem that I think double gun owners have is that they think that because they are spending so much money on a double gun, that they are entitled to exceptional service. Sure you maybe spending a lot of money, but the clerk is not only waiting on you, but probably 3-4 other people, trying to please everybody is tough. One should not expect to be treated like they are the only customer a business has ever had, unless you are a Crown Prince, Arabian Royalty, or Russian Mobster/Oil Baron. One thing that would help CSMC is to staff the phone with a knoledgeable person that knows something with out having to put you on hold, or call you back.
