I recently had a similar experience just last week with CSMC.
After bragging a few weeks back about the customer service I got when I called a few weeks ago to upgrade the wood on my RBL, I received equally bad service last week when I was in the area.
I was called by a client to visit New York for a meeting last Wednesday. I jumped on a plane 6 AM on Thursday morning and landed into NJ about 8 am. I called CSMC as soon as I got off the plane to try to schedule an appt to visit the gun room. When I called, the customer service person asked what I wanted. I said I was in the area on a rare trip to New York, I live in the mid west and I really wanted to visit the gun room as my RBL is there, being fitted with new wood and I was also thinking of having an A 10 made.
She said she would check with Lou and get right back to me. Well, she came back to the phone and said, we have no appts available AT ALL for Thursday. I got off the phone, checked the flight schedule for return flights for Friday and figured I would just fly out later on Friday than planned so I could visit the gun room on Friday. Flights were available later so I called back. Talked to Lou and he said "Friday's are busy here, we don't have time for you to visit the gun room on Friday."
So, no appts were available for TWO DAYS for me to visit and order a min. $5k gun? Wow. Times must be great if you can turn back customers willing to fly in and drive up to order a 5 to 10 k gun. Priced what I wanted online and it was $8k.
Oh well. I need to use the crap out of the RBL and my 21's anyway. I just can't believe that a customer that has already spent several thousand with the company cannot get an appt to walk the gun room and show them what they want but apparently, it is impossible to accomodate on any kind of regular basis with CSMC.
