One very important "Dale Carnegie" rule:

If you are wrong, admit it quickly and emphatically.

In Mr. Galazan's letter to IM I only see excuses and self praise:
Quote:
The checkering is near perfect. It is done by a laser that is state of the art and was built special for us to use on the RBL. As a matter of fact, it is so good we had the engineer program in inconsistancies so (that it would replicate checkering by hand as it was too uniform.
Definetely not what Chuck saw.

Failing to comply with delivery dates and properly treating waiting customers is not admitted and thusly will not be taken care of. I think he could do better. JMTC

JC(AL)

"...it is always advisable to perceive clearly our ignorance."ť Charles Darwin