Yes, Mary called twice on Friday and then exchanged email giving them information that apparently they couldn't take down over the phone. We got no feedback. No replay if they had the parts or price or any additional information.
This morning Mary called back and after conversations with long pauses, she was told that they were in the process of sending out the parts. So hopefully in a few days I'll have the parts.
The order process took us off guard. (We're accustomed to getting an invoce by email and tracking number, expected delivery date, etc.)
Just miscommunication.
